Nilex is a software which took its beginning from classic ITSM solution and become full Digital Relationship Management Tool. This software still includes classic functionality for IT service management such as:

• icket management
• ncident management
• nowledge base
• Aelf Service Portal
• SLA monitoring
• Asset Management
• task management
• contract management

And many more according to ITIL. All above make Nilex the greate tool to suport work of IT departments. But thanks to its new functionality such as:

• Integration with Facebook
• Integration with Twitter
• Mobile access to aplications
• Possibility to use software as SaaS

Nilex can be used as the Customer Relation Management tool in digital channels and more. Additionally it is useful tool for service management inside the company. Thanks to highly developed reporting module it is a great solution for monitoring of the service quality.

Nilex software is available as a classic license or as a cloud solution.